Privacy Policy

GoWebben respects your privacy and is committed to the protection of your privacy. We are bound by the Australian Privacy Principals of the Privacy Act 1988(Cth).

This privacy policy explains when and why we collect your personal information, and what use we make of that information. The policy also explains where and why your information may be disclosed to third parties, and the security measures used by GoWebben to help protect your personal information.

GoWebben collects the information you give us either online or by email, post, facsimile, face to face, over the phone or through our reseller channel, including clients, affiliates and partners. In most cases, the personal information GoWebben will collect from you is the personal information required in order to provide services to you, and offer ongoing management and support of those services. This information includes your full name, mailing address, phone number, email address, ABN and facsimile number. We also collect your payment details such as your credit card number or bank account details. All transactional communication is conducted over a secure connection.

GoWebben makes limited use of cookies on this website. A cookie is a small message given to your web browser by our web server in order to store information about user preferences. We use cookies to serve discounts or promotions, to track your interaction with our website and to personalise your experience on our website. You always have the option to disable cookies by turning them off in your browser but you may find that this reduces the functionality of our website or you may not receive a discount or promotion.

We collect and use your personal information to deliver our services to you. This will include provision to you of sales and technical support, billing and credit control, renewal notices, maintenance notices, system changes and other functions relevant to your services with us. We may use your information to measure your experiences of our services and products, improve or develop our products and services, and perform research and analysis.

GoWebben's domain name registrars are required by ICANN (the Internet Corporation for Assigned Names and Numbers) to make available the personal information we collect from registrants when they apply to register any generic top level domain names (eg., com, net, org, biz, info and name) to the public on a publicly accessible database known as the WHOIS database. This obligation also applies to some of the country code top level domains including the .au domains. In some cases, you may be able to use our domain privacy add-on product to mask personal information for some domain names.

The public policy behind this requirement is that the personal details of domain name licence holders should be freely available to all other users of the Internet. This public policy is adopted by the domain name industry as a whole. The requirement means, however, that GoWebben will not be able to control how members of the public may use the information made available on these publicly accessible databases.

In addition, ICANN has another mandatory requirement that all its accredited registrars make the WHOIS database of personal information for com, net and org available for bulk downloads by third parties who have entered into a bulk access agreement with GoWebben's registrar.

We may use your information to contact you for marketing purposes including but not limited to new products, services, promotions, give-aways, via email and telephone. If you do not wish to receive any marketing communications from GoWebben, you may opt-out and stop the delivery of future promotional material from GoWebben by managing your communication preferences, by following the special instructions in the email you receive or by speaking with us. These instructions or our staff will tell you how to remove your name from our promotional list.

We may monitor telephone conversations with you in order to facilitate staff training and to maintain our high levels of customer service. We will always inform you prior to any telephone conversation which is monitored in this way to obtain your prior approval.

Where you purchase a digital certificate through us, we are required by the provider of those certificates to collect personal information from you to pass back to that provider (other than your payment details, which we hold internally).

GoWebben is committed to protecting your personal information. Any information which you supply to GoWebben will only be shared within the internal company group to facilitate our provision of products and services to you.

We may supply your personal information to third parties to perform services on our behalf, such as:

• Market research and the distribution of marketing information to you (except where you have chosen to opt out of receiving this information from us);
• Assisting us with the purposes for which we have collected and used your personal information;
• the supply of web hosting, website design, SEO and other services;
• Call centre sales and support services.

Our relationships with such third party service providers are governed by our contracts with them. Those service contracts contain privacy and confidentiality provisions which are consistent with the Australian Privacy Law obligations and GoWebben's Privacy Policy.

You may access and update the personal information we provide to the registries in respect of your domain name licence at any time. Simply log in to your account and edit your details. Further instructions can be found in the GoWebben knowledgebase.

If you believe that GoWebben may hold other personal information about you which is inaccurate, or you wish to change or update any of the personal information you have provided, please contact us.

The transfer of information across any media may involve a certain degree of risk, and the Internet is no different. However, helping you to keep your information secure is very important to GoWebben.

At GoWebben, we treat your data with the utmost security and use a range of technologies and policies including firewalls and access controls and restrictions to ensure that your data is secured not only from access and visibility but also from unauthorised alteration or erasure.

You can also use simple precautions to help protect your security, such as protecting against the unauthorised use of your username or password or other authentication id, setting strong passwords using letters, numbers and symbols, both upper and lowercase and always storing passwords in a safe place. We recommend locally encrypted password managers.

GoWebben reserves the right to make changes to its privacy policy and update it from time to time. You should periodically check our privacy policy to see if we have made any changes to it that may affect you.